COVID-19 (Coronavirus)

14th May 2020

Best London Removals is starting to carry essential moves

Following advice by the UK Government and in effort to limit the spread of the COVID-19 (Coronavirus) as much as possible, Best London Removals is carrying only essential moves if the move is:

  • unavoidable for contractual reasons and the parties are unable to reach an agreement to delay
  • no one in the property is with symptoms, self-isolating or shielding from the virus

Government advice on home moving during the coronavirus (COVID-19) outbreak

5. Agreeing to move

Once you have agreed to move home by exchanging contracts or signing a tenancy agreement, you have entered into a legal agreement to move. We encourage all parties to be as flexible as possible over this period and be prepared to delay moves if needed, for example if someone becomes ill with coronavirus during the moving process or has to self-isolate. You should not expect to move into any home where people are ill or self-isolating.

  • Your legal adviser should be able to help you to ensure that any contract you enter into has sufficient flexibility to allow the purchase to be delayed in the event that an individual in one of the parties contracts coronavirus or has to self-isolate.
  • We encourage you to be as flexible as possible if you are asked to delay your move, and in turn, you can speak to your legal advisor about this.

6. Moving your belongings

Removal firms are able to operate, although they may need to adjust usual procedures in order to ensure moves happen as safely as possible.

  • We encourage you to contact removal firms as early as possible in advance of your move.
  • You and your household should also try and do as much of the packing yourself as possible. However, where this is not possible, you should speak to your removal firms in advance.
  • We ask that, where possible, you clean your belongings, with standard domestic cleaning products before they are handled by others, including removal firms.
  • Whilst the removers are in your home, you should ensure any internal doors are open and seek to minimise your contact with the crew, maintaining a distance of at least 2 metres where possible.
  • All parties should wash their hands and avoid touching surfaces where possible to reduce the risk of transmitting the coronavirus.
  • You should not provide refreshments but you should ensure they have access to hand washing facilities, using separate towels or paper towels if possible, which should be washed or disposed of safely afterwards.

https://www.gov.uk/guidance/government-advice-on-home-moving-during-the-coronavirus-covid-19-outbreak

26th March 2020

Best London Removals is ceasing operation

Following advice by the UK Government and in effort to limit the spread of the COVID-19 (Coronavirus) as much as possible, Best London Removals is carrying only essential moves if the move is:

  • unavoidable for contractual reasons and the parties are unable to reach an agreement to delay
  • no one in the property is with symptoms, self-isolating or shielding from the virus

Removals Firms

There will be people who have already committed to moving home; where possible we are encouraging them to delay their move but a small number of moves may need to go ahead. We would urge everyone to take all sensible precautions to ensure the move can happen safely.

  • Removers should honour their existing commitments where it is clear that the move can be done safely for the client and your own staff and it is clear that the moving date cannot be moved.
  • Removers should follow the latest Government guidance which currently (26 March 2020) states that work carried out in people’s homes can continue, provided the tradesperson is well and has no symptoms or coronavirus (COVID-19).
  • It is important to ensure Government guidelines are followed, including maintaining a 2 metre distance from others, and washing their hands with soap and water often for at least 20 seconds (or using hand sanitiser gel if soap and water is not available).
  • No work should be carried out by a person who has coronavirus (COVID-19) symptoms, however mild.

https://www.gov.uk/guidance/government-advice-on-home-moving-during-the-coronavirus-covid-19-outbreak

We are still taking calls and carry out video surveys for new domestic or office moves.

Having in mind the uncertainty of the situation however, we cannot confirm a removal date for the moment.

As soon as the Government restrictions are revoked we will continue our removals schedule as planned prioritizing the bookings striving to provide the best service for our customers.

24th March 2020

At the present time, our working hours remain the same

All our staff have been fully briefed on keeping hygiene standards high both in and out of work.

The UK Government are continually reviewing their stance on COVID-19 (Coronavirus). As part of their future plans and in an attempt to slow the spread of COVID-19, instructions may be given that restrict our ability to deliver services as quoted.

Should such measures be implemented, this will restrict our ability to meet our quotation and or supply services as detailed. We may be obligated to delay, suspend or indeed cancel our services. If the virus or UK Government directions affect our ability to conduct your removal, relocation or other services; we and our insurers will not be in a position to accept any liability for losses that may arise, and we therefore limit our liability accordingly.

Furthermore, we as BLR are taking, as of today, additional precautions to minimize risks protecting the health of our employees, our customers and our partners:

  • All meetings, trainings and educational programs have been postponed until further notice.
  • In agreement with our customers and partners, pre-move surveys will be performed through video/telephone survey or postponed to later dates.
  • In exceptional cases pre-move survey will be performed physically on location, however all this will be in agreement with necessary measures and guidelines and discussed with employee, customers and partners beforehand. We will limit these contacts to 1-on-1.
  • Household moves will take place as planned in agreement with customers, however we will offer postponement where possible or until other measures are indicated by the UK Government. To keep physical contact limited, we advise to have only one contact person on-site during removal dates.
  • Project/office moves within offices, healthcare institutions or hospitals will continue for the time being. We will, however, discuss with our contacts which removals may be postponed and or where contact can be minimalized further.

As your trusted moving specialist, Best London Removals ensures the deployment of healthy employees during your move. All our employees try to remain of service to you as long as possible in accordance with the above. We therefore ask you kindly to also follow the NHS and UK Government guidelines, so that the situation remains manageable for all parties.

If you have any doubts, questions or concerns, kindly contact your contact us. As your moving partner, we will assist where possible.