FAQs
FAQs about moving in London
Practical answers to the questions customers ask most, from quotes and prices to parking, packing and moving day. If yours is not covered, call us or message us on WhatsApp.
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Consistently highly rated on Google, Trustpilot, and Removal Reviews
Triple Award Winner 2026
Three 2026 Consumer Care Awards from the NGRS and the Removals Industry Ombudsman.
Established since 2011
Over 15 years of removals and man and van work across Greater London
Fully insured
Goods in Transit and public liability cover on every booking, regardless of job size
FAQs
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Our services
We handle home removals, flat moves, office relocations, student moves, man and van bookings, packing, furniture dismantling and reassembly, and specialist items such as pianos and antiques. We cover Greater London, with UK-wide moves available when at least one address is in London.
Which areas do you cover? Do you move outside London?
We cover all of Greater London. We also handle moves across the UK and beyond, as long as either the collection or delivery address is in London.
What does a full moving service include?
Loading, transport, unloading and placing your items in the right rooms at the new address. It can also include packing, furniture dismantling and reassembly, and specialist handling. The exact scope is confirmed in your written quote before you book.
Do you offer packing services?
Yes. You can choose full packing for the whole property, fragile-only packing for breakables, or part packing for specific rooms or items. Packing can be done the day before the move or on moving day.
Do you supply boxes and packing materials?
Yes. We supply strong moving boxes, packing tape, bubble wrap, wrapping paper and wardrobe cartons. See the full range on our packing materials page.
Will you dismantle and reassemble furniture?
Yes. We dismantle and reassemble beds, wardrobes, desks, dining tables and most flat-pack furniture. Let us know in advance so the crew brings the right tools.
Do you disconnect washing machines and dishwashers?
We can usually disconnect and reconnect most white goods if the connections are accessible and safe to handle. We do not work on gas appliances or hardwired electrics.
Can you move pianos, antiques or delicate items?
Yes. Please mention these items when you request your quote, so we can plan the right team and equipment. Specialist items need to be planned in advance, not mentioned on moving day.
Can you provide wardrobe boxes for hanging clothes?
Yes. Wardrobe cartons let clothes travel on hangers, which reduces creasing and saves time when you unpack. Prices are on our packing materials page.
Do you offer unpacking after delivery?
Yes, unpacking can be arranged. We can also take away the packing materials once the job is complete, if you ask.
Do you offer storage?
Yes. We can arrange short-term or long-term storage in secure third-party facilities across London.
Can you collect items and deliver them into storage?
Yes. We can collect from your home or office, deliver straight to a storage facility, then bring everything to your new address when you are ready.
Do you remove unwanted furniture or rubbish as part of the move?
Yes, in most cases. This needs to be agreed in advance so we can plan the time and van space.
Quotes, costs and booking
Removal costs depend on the size of the property, how much you are moving, access at both addresses, distance and any extra services. Home and office removals are quoted at a fixed price once we have seen what is moving. Man and van is charged by the hour.
How do I get a quote and book?
Fill in our free quote form, call us on 0800 080 7476, or send a short video of what needs moving on WhatsApp to 07507 637 861. We send a written, itemised quote, and once you accept it we confirm the booking in writing.
Do you offer home visits or video surveys?
Yes. A video survey is always free: record a short video of every room, including cupboards and wardrobes, and send it on WhatsApp to 07507 637 861. Home visits are free in West and North London. Elsewhere there is a £60 + VAT fee for travel and parking, which is fully deducted from your final invoice if you book with us.
What does a move cost?
It depends on how much you are moving, access at both addresses, distance and extras such as packing. As a guide, house moves range from £335 for a studio in outer London to £4,500 for a large home in central London. See our price guide or try our home removals cost calculator. Once we have seen your home by video or visit, we confirm a fixed price.
What affects the price of a move?
Mainly how much is being moved, access at both properties, whether packing or dismantling is needed, and the distance. In London, access such as stairs, no nearby parking or lift bookings often affects the cost more than distance.
Why does a written quote matter?
A written quote sets out exactly what is covered: the date, addresses, team size, vehicle and any extras. Our quotes are itemised, valid for 30 days and do not change on the day, so there are no surprises.
Do you offer man and van, and how is it charged?
Yes. Man and van has a minimum charge, then an hourly rate: £216 for up to 3 hours with a driver, £396 for up to 4 hours with 2 men, or £780 for up to 6 hours with 3 men, all including VAT. Time starts when the crew arrives and ends when the job is complete, and we do not charge for the journey back. Try our man and van cost calculator.
Do I need to pay a deposit?
For most bookings, yes. A deposit confirms your date and secures the team and vehicle. The balance is due after the job is complete. Full terms are confirmed at booking.
What payment methods do you accept?
Bank transfer and card payment. Payment terms are confirmed in writing when you book.
How far in advance should I book?
As early as possible, ideally four to six weeks ahead. Fridays, weekends, month-end dates and school holidays fill quickly. We can sometimes help at short notice, so get in touch and we will let you know.
Can you do last-minute moves?
Sometimes, depending on availability. If your move is urgent, get in touch and we will confirm what is possible.
Can I move at the weekend or in the evening?
Yes. We work weekends, and evening moves can sometimes be arranged depending on the job and schedule.
What counts as a long-distance move?
Generally a move of 90 miles or more from the collection address. It may need extra planning, longer travel time and sometimes an overnight stay. We handle long-distance moves as long as one address is in London.
London logistics
London moves come with parking and access challenges: controlled parking zones, managed buildings with lift bookings, loading restrictions and clean air zones. Sorting these out before moving day avoids delays and extra costs.
Do I need a parking suspension?
Often, yes. In streets with controlled parking, a suspension lets the van stop right outside, which saves carrying time. Councils usually need at least 7 to 10 working days’ notice. We can check the rules for your street and tell you what is needed, and if you would like us to apply, the council fee is added to your quote. Always check with your council as well. See our parking suspension guide for London boroughs.
What if there is no parking outside or parking is very limited?
We can advise on the best approach, including a suspension where it applies. If the van has to park further away, extra carrying time may be needed. Sorting this out before moving day is always better than on the morning.
What if I live in a flat with lift access or building restrictions?
Please tell us when you book. Many managed blocks in London need a lift slot reserved in advance, a concierge sign-in, or a booking form and insurance documents before contractors can start. We plan around these once we know about them.
What if there is no lift or there are lots of stairs?
We can still do the move, but it takes longer and may need more movers. As a guide, a fourth-floor move without a lift may need at least four movers, depending on the volume. This is assessed and priced at the survey stage, not added on the day.
Are the Congestion Charge, ULEZ and parking fees included?
ULEZ and LEZ charges do not apply, as all our vans are ULEZ and LEZ compliant. If the route passes through the Congestion Charge zone during charging hours, an £18 surcharge applies. Council parking suspension fees are separate, and if we arrange the suspension for you, the fee is added to your quote.
Moving day
Good preparation makes moving day much smoother. Boxes sealed, labelled and ready to load, clear access, and key details confirmed in advance avoid the delays that most often make a move run over time.
What time do you start?
Most moves start in the morning, usually around 8:00am. Your exact arrival time is confirmed in your booking details.
How long will the move take?
It depends on how much is being moved, access, whether packing is included, and the distance. We give you a realistic time estimate once we have assessed the job.
Do I need to be there?
It is best to have someone at both the collection and delivery addresses to confirm what is moving and where things should go. If you cannot be there, leave clear written instructions and make sure a contact number is available all day.
What should I do before the movers arrive?
Finish packing if you are packing yourself, seal and label every box by room, clear pathways, defrost the fridge and freezer if needed, and keep an essentials bag with the things you will want straight after the move. Disconnect appliances where needed.
Can I pack myself?
Yes. Use sturdy boxes, put heavy items in small boxes and lighter items in larger ones, wrap breakables individually, and label every box with the room and a short note of what is inside. Boxes should be sealed and ready before the crew arrives.
What should I keep with me rather than in the van?
Keys, passports, important documents, medication, jewellery and anything irreplaceable. These should travel with you, not in the removal van.
Are there items you cannot move?
Yes. We cannot carry hazardous or flammable materials, including petrol, gas bottles, paint, chemicals or anything unsafe to transport in a removal van.
Do you protect floors, walls and doorways?
Yes. We use floor protection and protective covers where needed, can wear disposable overshoes, and take extra care on staircases, in narrow hallways and around door frames.
Are you insured?
Yes. Every move includes goods in transit insurance and public liability cover as standard. Zero-excess cover is available at a small extra cost. We also use professional wrapping and protective materials throughout loading, transport and unloading.
Changes, delays and policies
Date changes and delays are common in London, especially when completions or key handovers are involved. Letting us know as early as possible makes rescheduling simple.
What happens if completion is delayed and we cannot get the keys?
Key delays on moving day are not unusual in London. We can often wait, but a delay may affect the schedule and cost, depending on your booking terms. We will always work with you to manage it as practically as possible.
What is the cancellation or rescheduling policy?
Please give as much notice as possible if your date needs to change. Terms depend on the notice given and what has already been arranged, and are confirmed clearly when you book. Our full terms and conditions are on our website.
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Fixed-price quote
Prefer a quote from our team?
Tell us about your move and we will come back with a fixed written quote, usually after a short video of your home.
Prices
Want typical prices first?
See our man and van rates and house move price ranges for outer and central London.