FAQs about moving in London

Moving house in London brings practical questions that are worth answering clearly before the booking day arrives. This page covers how Best London Removals Ltd works, what is included in a quote, how London-specific logistics such as parking suspensions and building access are handled, and what to expect on moving day itself.

Best London Removals Ltd has been carrying out home, flat, and office removals across Greater London since 2011, recognised by the National Guild of Removers and Storers and the Removals Industry Ombudsman. If a question is not answered here, the team is available by phone or email Monday to Saturday.

Quotes, costs and booking

Removal costs depend on the property's size, the volume being moved, access at both addresses, distance, and any additional services. Best London Removals Ltd provides written quotations based on the actual scope of the job.

Man and van bookings are charged hourly. Full home and office removals are typically offered on a fixed-price basis.

How do I get a quote and book?

Request a free quote by phone, email, or our online form. For larger moves, we will arrange a video or in-person survey. Once you accept the quote, we confirm the booking in writing with all details included.

Do you offer home visits or video surveys?

Yes. For larger or more complex moves, a home visit or video walk-through helps us provide an accurate quote and plan the right team and vehicle. We recommend this for any move involving a lot of furniture, specialist items, or difficult access.

What does a move cost?

Costs depend on property size, volume, access at both addresses, distance, and any extras such as packing or furniture assembly. We provide a clear, itemised quote with no vague estimates. See our price guide for typical ranges.

What affects the price of a move?

The main factors are how much is being moved, how accessible both properties are, whether packing or dismantling is needed, and the distance between addresses. Access issues — stairs, no nearby parking, lift bookings — often have more impact on the final cost than distance alone in London.

Why does a written quote matter?

A properly written quote sets out exactly what is covered: the move date, addresses, crew size, vehicle, and any agreed extras. It means no surprises on moving day. If a quote does not itemise what is included, it is difficult to compare fairly with other prices or know what you are actually paying for.

Do you offer man and van and how is it charged?

Yes. Man and van is charged hourly. Time starts when the crew arrives and ends when the job is complete. You are not charged for the return journey.

Do I need to pay a deposit?

For most bookings, yes. A deposit confirms your slot and secures the team and vehicle. The balance is due after the job is complete. Full terms are confirmed at booking.

What payment methods do you accept?

We accept bank transfer and card payment. Payment terms are confirmed in writing when the booking is made.

How far in advance should I book?

As early as possible, ideally four to six weeks ahead. Fridays, weekends, and month-end dates fill quickly, as do school holiday periods. Last-minute availability is sometimes possible — contact us and we will advise.

Can you do last-minute moves?

Sometimes, depending on availability. If your move is urgent, get in touch and we will confirm what is possible.

Can I move at the weekend or in the evening?

Yes. Weekend availability is offered, and evening moves can sometimes be arranged depending on the job and schedule.

What counts as a long-distance move?

Generally, a move of 90 miles or more from the collection address is considered long-distance. This may involve additional planning, longer travel time, and sometimes overnight logistics. We handle long-distance moves as long as one address is in London.

London logistics

London moves involve access and parking challenges that do not apply elsewhere. Controlled parking zones, managed buildings with lift booking requirements, loading restrictions, and ULEZ compliance all affect how a move is planned.

Getting these details right before moving day avoids delays and unexpected costs.

Do I need a parking suspension?

In most London streets with controlled parking, yes. A suspension gives the removal van legal access to stop directly outside the property. Without it, the crew may need to park further away, which adds time and effort to every carry. Most London councils require several working days’ notice to process a suspension. We can advise on the process for your specific borough.

What if there is no parking outside or parking is very limited?

We can advise on the best approach including suspensions where applicable. If the van must park further away, additional carrying time may apply. Sorting this before moving day is always better than dealing with it on the morning.

What if I live in a flat with lift access or building restrictions?

Please tell us when booking. Many managed blocks in London require a lift slot to be reserved in advance, a concierge sign-in, or a booking form and insurance documents before contractors are allowed on site. We plan around these requirements once we know about them.

What if there is no lift or there are lots of stairs?

We can still carry out the move, but it will take longer and may require additional crew. As a general guide, a fourth-floor move without a lift may need a minimum of four movers depending on the volume. This is assessed and priced at the survey stage, not added as a surprise on the day.

Are Congestion Charge, ULEZ, and parking fees included?

ULEZ charges do not apply, as all our vehicles are ULEZ-compliant. If the route passes through the London Congestion Charge Zone during charging hours, an £18 surcharge applies. Parking suspensions and any council permit fees are the customer’s responsibility. These are discussed and confirmed at the time of booking.