FAQs

Moving House FAQs

Read on to find answers to common concerns and gain valuable insights for a stress-free relocation.

What can we help you with today?

Common questions

We have compiled a list of questions that we believe can assist you in deciding to move with us at Best London Removals Ltd.

If there are any queries not addressed in the FAQs and you would like to have a conversation with someone, feel free to reach out to us at 0800 080 7476. One of our team members will be happy to assist you

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How long has your company been in business?

We take pride in being your reliable, family-run moving company, creating memorable moves since 2010.

Originating as a modest endeavor with just two individuals and a van, we have evolved into a team with a wealth of experience in the industry.

What area do you cover?

Our coverage extends throughout Greater London.

Additionally, we can undertake jobs outside of London, as long as the job either starts or finishes within the London area.

Are you licensed and insured?

We are proud National Guild of Removers and Storers (NGRS) member

Our insurance provides coverage for goods in transit, with a total value of £50,000 per vehicle load.

Is the team recognized for their ability to manage time effectively?

Our moving team excels in time management and is dedicated to ensuring the prompt completion of your move.

It’s important to consider various factors, such as furniture preparation and wrapping, the disassembly and reassembly of items, and logistical aspects like moving from a location above the 1st floor.

The move may involve the use of elevators and a short walk to the van, all of which can influence the overall duration of the move.

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What area do you cover?

Our coverage extends throughout Greater London.

Additionally, we can undertake jobs outside of London, as long as the job either starts or finishes within the London area.

How long does the moving process typically take?

The moving process can vary depending on the size of your move and the distance you’re traveling. However, we will work with you to create a detailed timeline for your move.

What is the first step I should take to book a move with Best London Removals?

Can I pack my own belongings?

Sure thing! You have the option to either pack your belongings on your own or take advantage of our expert packing services.

For delicate and fragile items make sure to utilize bubble wrap packing paper and durable boxes. Don’t forget to label the boxes.

What packing service do you offer?

Best London Removals provides a range of packing options for your move, tailored to suit your requirements and preferences;

Full Packing Service

Sit back. Allow our skilled team to handle everything for you! We will meticulously pack all your items that can be boxed granting you peace of mind and enabling you to concentrate on aspects of your relocation.

Fragile/Kitchen Packing Service

Require attention for your possessions? Our experienced packers will carefully pack either all or a portion of your china, glassware, artwork or other valuable items.

Self Packing Option

Prefer to do the packing yourself? Not a problem! We supply top notch packing materials specifically crafted to safeguard your belongings during transit.

What kind of packing supplies do you offer?

We offer a variety of packing materials, including boxes, tape, bubble wrap, and kitchen packing paper.

Do you move special items like pianos or antiques?

Yes, our experienced movers are trained to handle a variety of specialty items.

Please let us know in advance especially if you have items, like pianos, pool tables or heavy machinery.

We will discuss any special handling needs during your quote.

Do you offer furniture disassembly and reassembly?

Certainly we offer a service to dismantle and reassemble your furniture for a charge. Just remember to bring it up when requesting a quote.

Can the team disconnect and reconnect appliances and white goods?

Our team can handle disconnecting and reconnecting household appliances like washing machines and dishwashers when you move. This service depends on having plumbing and the ability to turn off water sources properly.

Please be aware that we don’t deal with disconnecting or reconnecting gas or hardwired electrical appliances.

If you have any worries or queries, about certain appliances kindly reach out to our team beforehand. We’ll try our utmost to help you within the limits of our services.

Can you dispose unwanted items/furniture’s?

Sure we provide disposal services. Can help with clearing out houses too.

Feel free to give us a call, for a price estimate as the cost depends on the kind and overall weight of items that need to be disposed of.

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How much does a move typically cost?

The cost of your move will depend on several factors, including the size of your move, the distance you’re traveling, and the services you choose. However, we offer free quotes to help you budget for your move.

How is the cost of my move calculated?

Our pricing structure considers several factors, including the move’s distance, the property’s size, the volume of items to be packed and moved, the size of the team required, the type of vehicle, and the necessary packaging materials.

We provide a clear and transparent breakdown of the costs before you confirm your move.

A price per hour man and van moving service also can be booked.

What is included in your moving estimates?

Our estimate includes labor expenses, transportation fees and necessary moving supplies such as boxes and tape. Extra offerings, like packing assistance and dismantling furniture are itemized individually for your convenience enabling you to select the services you need.

Do you offer any discounts?

Yes, we offer discounts for seniors, military personnel, and students. Please inquire during your quote request.

Is the price inclusive of the Congestion Charge or parking fees?

Our prices do not include the Congestion Charge and Parking fees.

There is an additional £15.00 surcharge for journeys through the London Congestion Charge zone between 7:00-18:00 on Monday-Friday and 12:00-18:00 on Saturday-Sunday and bank holidays.

Upon request, we can assist you in arranging parking suspension. This involves us submitting an application to your local council on your behalf. However, it’s important to note that the fees payable to your local council for this service must be covered by you.

If parking arrangements are not made and a penalty ticket is issued, you will be responsible for covering the cost, typically £65-£80 per vehicle.

When and how I can pay for the moving service?

When confirming the booking, we require a 50% deposit to be paid in advance, with the remaining balance due upon completion of the move.

Payments can be made via direct bank transfer, cash or credit cards (Visa, Mastercard, Amex)

When the charge time stars and finish when "Man and Van" service is booked

When man and van service is selected, we charge per hour.

Our charges begin upon our team’s arrival at your pickup address and conclude once the job is complete. We do not charge for our return to base.

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What time will the movers arrive on moving day?

At the confirmation of booking letter, you will be provided with the start time for the moving team.

Typically, we begin our operations at 8 am

What should I do to prepare for the movers on moving day?

Clear walkways and doorways.
Label boxes clearly (room).
Separate valuables to transport yourself.
Defrost fridge/freezer (if applicable).
Disconnect appliances (or let is in advance if we need to do it)
Prepare cash or card for payment (if not pre-paid).

Do I need to be present during the entire moving process?

It’s important to have someone, during both the loading and unloading processes.

We should be informed about any items that are staying put and don’t need to be moved as the exact instructions on how the furniture should be arranged in the new place.

Please give us guidance and your contact details, for communication during these critical stages if you won’t be able to attend in person.