Moving House FAQs
Answers to most asked questions
Moving house FAQ
Common Questions
Read on to find answers to common concerns
and gain valuable insights for a stress-free relocation with us.
General Information:
How long has your company been in business?
We take pride in being your reliable, family-run moving company, creating memorable moves since 2010. Originating as a modest endeavor with just two individuals and a van, we have evolved into a team with a wealth of experience in the industry.
Are you licensed and insured?
We are proud members of the National Guild of Removers and Storers (NGRS) and Checkatrade. Our insurance provides coverage for goods in transit, with a total value of £50,000 per vehicle load.
What area do you cover?
Our coverage extends throughout Greater London. Additionally, we can undertake jobs outside of London, as long as the job either starts or finishes within the London area.
Is the team known for being time-efficient?
Our moving team excels in time management and is dedicated to ensuring the prompt completion of your move.
It’s important to consider various factors, such as furniture preparation and wrapping, the disassembly and reassembly of items, and logistical aspects like moving from a location above the 1st floor for example. The move may involve the use of elevators and a short walk to the van, all of which can influence the overall duration of the move.
Pricing and Quotes:
How can I get a quote for my move?
Start by contacting and providing us with the details of your move, including the move date, locations, and any specific requirements.
Our team will guide you through the entire process and provide you with a comprehensive checklist to ensure nothing is overlooked.
How is the cost of my move calculated?
Our pricing structure considers several factors, including the distance of the move, the size of the property, the volume of items to be packed and moved, the size of the team required, the type of vehicle, and the necessary packaging materials.
We provide a clear and transparent breakdown of the costs before you confirm your move.
A price per hour man and van moving service also can be booked
Can I make changes to my inventory after receiving a quote?
Absolutely, you can make updates to your inventory by discussing any changes with our customer service team. However, it’s important to note that significant changes to the inventory may have an impact on the final cost of the service. We recommend keeping our team informed of any adjustments to ensure accurate pricing and a smooth moving process.
When and how can I pay for the moving services?
When confirming the booking, we require a deposit of 50%, to be paid in advance, with the remaining balance due upon completion of the move. Payments can be made via BACS, and we also accept all types of credit cards.
Is the price inclusive of the Congestion Charge or parking fees?
Our prices do not include the Congestion Charge and Parking fees.
There is an additional £15.00 surcharge for journeys through the London Congestion Charge zone between 7:00-18:00 on Monday-Friday and 12:00-18:00 on Saturday-Sunday and bank holidays.
Upon request, we can arrange parking suspension, but the fees payable to your local council must be covered by you.
If parking arrangements are not made, and a penalty ticket is issued, the responsibility for covering the cost, typically £65-£80 per vehicle, will be passed on to you.
When the charge time is starting
When man and van service is selected we charge per hour:
Our charges begin upon our team’s arrival at your pickup address and conclude once the job is complete. We do not charge for our return to base.
Packing and Loading:
How are bulky or specialized items handled?
Can I pack my own belongings?
Absolutely. You have the option to pack your items yourself or use our professional packing services.
Use bubble wrap, packing paper, and sturdy boxes for fragile items.
Label boxes with fragile contents.
How can I make the unpacking process smoother?
Label boxes with their contents and the room they belong to.
Unpack essential items first and tackle one room at a time.
Services Offered:
What services do you offer?
We provide a wide range of services to meet your moving needs. Our offerings include domestic moves, office relocations, man and van services for various purposes, student relocations, and specialized moves such as transporting pianos, antiques, and chandeliers.
Additionally, we offer packing services for boxes, unpacking if needed, as well as the dismantling and reassembly of furniture
We can also supply the necessary packaging materials and boxes for your convenience
We offer a flexible pricing option with our man and van moving service, allowing you to book based on an hourly rate.
What services are included in a standard move?
Loading and Unloading: Our team handles the loading of items onto the moving vehicle and unloading them at the new location.
Basic Furniture Disassembly and Reassembly: If needed, we can disassemble and reassemble basic items like beds, baby cots, sofa arms, and table legs.
Can the team dismantle and reassemble furniture?
Certainly! The team has the expertise to efficiently dismantle and reassemble various types of furniture, including beds, tables, sofas, wardrobes, and more.
Do you provide packing materials?
Yes, we can offer you packing materials tailored to the size of your house. Our inventory includes strong double-walled small and large boxes, as well as garment wardrobe boxes specifically designed to safely transport your hanging clothes, keeping them wrinkle-free and ready to wear upon arrival.
Additionally, we provide various types of bubble wrap and protective materials to safeguard fragile items, preventing any damage during the move.
Can you dispose unwanted items/furniture’s?
Yes, we offer disposal services and can also assist with house clearances.
Please give us a call for a quote, as the cost is determined by the type and total weight of items we need to dispose of.
Can the team disconnect and reconnect appliances and white goods?
Yes, our team is equipped to disconnect and reconnect appliances such as washing machines and dishwashers during the moving process. However, this service is contingent upon the presence of good plumbing infrastructure and the ability to shut off water sources securely. It’s important to note that we do not handle the disconnection or reconnection of gas appliances or hardwired electrical appliances. If you have specific concerns or questions about particular appliances, please communicate with our team in advance, and we will do our best to assist you within the scope of our services
Scheduling and Planning:
How far in advance should I schedule my move?
To ensure a smooth and organized moving process, it is advisable to schedule your move as far in advance as possible. This allows us to better accommodate your preferred dates and ensures ample time for necessary preparations. While the ideal timeframe may vary based on factors like the season and demand, a general guideline is to schedule your move at least a few weeks in advance. However, feel free to contact us, and we can discuss your specific needs and find the best available options for your move.
Do I need to book you in advance?
If you know your moving day, and the date is confirmed, booking in advance is recommended.
Our availability can change at any time and is not guaranteed unless the team and vehicle are secured in advance.
How should I prepare for moving day?
Clear pathways and ensure easy access for the moving team.
If self-packing, label boxes clearly, especially those containing fragile items.
Communicate any special instructions or concerns with us in advance.
Insurance, Liability, Logistics:
Does the moving cost include insurance?
Our standard package comes with insurance covering goods in transit, up to a total value of £50,000 per vehicle load, with an excess of £250. For those seeking insurance with zero excess, it is available at an additional cost. Please give us a call for more details.
What happens in case of damage to my belongings?
Report any damage promptly to our customer service team.
We have a claims process in place to address and resolve any issues.
What time will the moving crew arrive?
At the confirmation of booking letter, you will be provided with the start time for the moving team. Typically, we begin our operations at 8 am
Do I need to be present during the entire moving process?
Someone should be present during both the loading and unloading phases. We need to know if any items are to remain and do not need to be moved, as well as specific details about where furniture should be arranged in the new property.
If you are unable to be present, please provide clear instructions and contact information for effective communication during these crucial phases.
Contact us today to discuss your move and let us take care of the logistics while you focus on settling into your new home.