About us

About Best London Removals

Family-owned. Award-winning. The same experienced team on every move since 2011.

5-star rated

Consistently highly rated on Google, Trustpilot, and Removal Reviews

NGRS Super Elite Plus Award Winner 2026

Winner of three 2026 Consumer Care Awards from the National Guild of Removers & Storers and the Removals Industry Ombudsman Scheme

Established since 2011

Over 15 years of removals and man and van work across Greater London

Fully insured

Goods in Transit and public liability cover on every booking, regardless of job size

Two professional movers from Best London Removals standing in front of a removal van, ready for a Man and Van job.

Our story

How we started

Best London Removals began in 2011 as a two-man-and-van operation run by Ivelin and Filip. The idea was straightforward: offer a reliable, careful moving service and let the work speak for itself.

There was no outside investment, no franchise model, no fleet of subcontractors. It was two people, one van, and a commitment to handling every item as if it were their own.

Word spread through recommendations. Repeat bookings followed. Within the first few years, a small core team formed, and most of those early crew members are still with the company today.

Fifteen years later, Best London Removals Ltd is a fully registered company, operating across Greater London. The team has grown, the vans are larger, and the service offering has expanded, but the business still runs on the same principle it started with: do the job properly, look after people’s belongings, and never cut corners.

Our services

What we do

Best London Removals provides house removals, office relocations, packing services, man and van hire, furniture dismantling and reassembly, and secure storage across London.

Every service is delivered by our own directly employed team, not agency labour, not subcontractors, not a marketplace of third-party operators. The crew that arrives on your moving day works for Best London Removals, has been trained in-house, and in most cases has been with the company for years.

This matters because consistency is what separates a smooth move from a stressful one. When the same people plan, load, transport, and unload your belongings, nothing gets lost in translation.

There is no handoff between teams, no miscommunication about fragile items, and no gap between what was agreed and what happens on the day.

Collage of professional packing, fragile handling, external furniture hoist, and empty removal van—showcasing Best London Removals' full-service moving capabilities.

15+

Years moving
London

800+

Verified
reviews

3

Consumer Care
Awards 2026

32

London boroughs
covered

Serving London since 2011

The team behind Best London Removals

Our greatest strength is the people who carry out the work. Most of our crew have been with us for a decade or longer, an unusual level of continuity in an industry where high turnover is the norm.

This stability is not accidental. We pay fairly, we invest in training, and we treat our team as permanent members of the company rather than disposable labour. The result is a crew that knows each other’s working patterns, communicates efficiently under pressure, and takes genuine pride in the standard of every move.

Moving crew

Leadership

Our leadership helps guide the process, but it’s the combined effort of experienced coordinators, skilled drivers, and dedicated movers that brings every relocation together.

Iva Doncheva, Co-Founder & Company Director of Best London Removals Ltd

Iva Doncheva

Co-Founder & Company Director

Iva co-founded Best London Removals with Ivelin in 2011.

She leads most of the home surveys, getting to know each client’s move before producing a clear, fixed-price quote.

Ivelin Donchev

Ivelin Donchev

Co-Founder & Managing Director

Ivelin co-founded Best London Removals in 2011 and oversees the business day-to-day.

He’s often the first point of contact for new enquiries and stays hands-on with planning, so clients deal with a decision-maker from the first call through to completion.

Core team members

Filip - Best London Removals

Filip

Founding crew member, since 2011

Filip has been with the company from day one. Known for his precision, on-site leadership, and ability to manage complex loading sequences, he is one of the most experienced movers on the team.

Clients regularly mention his reliability and attention to detail.

Iliyan - Best London Removals

Iliyan

Moving specialist, since 2013

Iliyan joined in 2013 and brings strong lifting skills and calm focus to every job.

His steady pace and precision make him a reliable presence on larger moves, and clients value his friendly, professional attitude.

Maryan - Best London Removals

Mariyan

Moving specialist, since 2014

Mariyan joined in 2014 and is known for his methodical approach to each job. Skilled in furniture assembly, packing, and careful handling, he ensures every move runs safely and on schedule.

Nick - Best London Removals

Nick

Packing specialist, since 2016

Nick joined in 2016 and has become the team’s go-to specialist for packing and handling delicate items.

His steady approach, attention to detail, and reliable teamwork make him a key part of complex packing jobs.

Dimitar - Best London Removals

Dimitar

Senior crew member, since 2017

Dimitar joined in 2017 and is known for careful handling, precise van loading, and a calm, professional approach.

He is a dependable member of the team on every job he works on.

Why choose us

What sets us apart

Independently accredited, fully insured, and rated 5 stars by the people we've moved.

NGRS triple award holder

Best London Removals has been a member of the National Guild of Removers & Storers (NGRS) since 2015, and holds three independently verified awards for 2026

Super Elite Plus Remover Award

for 11 consecutive years of exemplary service and membership in good standing

Perfect Record Award

from the Removals Industry Ombudsman: no compensation ever awarded against us in 11 years of membership

Professional Standards Commitment Award

for meeting and maintaining the Guild’s professional standards framework.

SME News UK Transport Awards 2026

Best London Removals was named Most Trusted Premium Removals Company 2026 for London at the SME News UK Transport Awards 2026, recognising consistent service quality, customer trust, and professional standards in the London removals sector.

Long-serving, directly employed team

Our core crew members have served for 8 to 15 years. They are employed directly by the company, not sourced through agencies or hired on a per-job basis. This means every team member is trained to our standards, familiar with our equipment, and accountable to the same quality expectations on every move. In an industry where many companies rely on temporary labour or subcontracted crews, this level of team stability is a genuine differentiator. It is also the primary reason our clients return and refer others.

London specialists

We have been operating exclusively in London since 2011. Our team knows the city, narrow access points, controlled parking zones, red routes, resident permit areas, low-emission zone requirements, and the timing restrictions that affect moves in central boroughs. This local knowledge means fewer surprises on move day. Parking is arranged in advance, access is assessed before the crew arrives, and routes are planned to avoid delays. For clients moving within London, this experience translates directly into a smoother, faster move.

Fully insured on every job

Every booking includes Goods in Transit insurance and public liability cover as standard, regardless of job size. Whether you are booking a single-item collection or a full house removal, your belongings are covered from the moment we arrive.

What we stand for

Our values

We do not list values for the sake of having them on a page. These are the principles that have guided every decision since 2011, from how we quote, to how we hire, to how we handle a problem on move day.

01

Transparency

Every quote is written, itemised, and final. We do not give vague estimates over the phone and adjust the price on the day. What we quote is what you pay.

02

Consistency

The same standard of service applies to every job. A man and van booking receives the same care, punctuality, and professionalism as a full house removal. There is no tiered service model.

03

Accountability

If something goes wrong, we deal with it directly. Our zero-claims record exists because we prevent problems through preparation, but if an issue arises, it is resolved without excuses.

04

Respect

For your belongings, your home, your time, and the neighbours. Our crew works efficiently but never carelessly. Properties are protected, communal areas are kept clear.

Recognition and reviews

Rated 4.9 to 5 stars by 900+ London customers

Our clients regularly highlight the same things: punctuality, careful handling, friendly and professional crew, and transparent pricing. The majority of our new business comes through direct recommendations from previous clients, a pattern that has held since our earliest years of trading.

★★★★★

Flat move within London, with wrapping and furniture dismantling

Moving flats in London is usually an exhausting, stressful ordeal, but the team at BLR turned what we’d been dreading into a genuinely pleasant experience. They went above and beyond: double-wrapping anything they considered fragile, protecting vulnerable furniture, and even disassembling and reassembling pieces without being asked, all at an impressive pace. 

Mohamed B Google, September 2026

★★★★★

Home move, including an electric piano

Excellent service from start to finish. The team arrived exactly on time, worked efficiently and handled everything with great care, including large pieces of furniture and an electric piano. Everything was moved safely and without any issues.

Professional, reliable and very reasonably priced for the quality of service provided. 

SergeyTrustpilot, September 2026

★★★★★

Flat move with full packing service

This is the second time I’ve used Best London Removals. A three man team arrived right on time and were on their way to my new flat within three hours. I was extremely impressed with their care and efficiency. I ordered the full packing service and everything arrived just as I’d left it, no breakages or damage. The team were very friendly, fast and the whole service was exemplary. I would recommend them to anybody.

Mark MTrustpilot, July 2026

Read their reviews on four independent review sites.

Company details

Registered name

Best London Removals Ltd

Company number

07868738

VAT number

195558850

Registered office

Ruislip, West London

Trading since

2nd December 2011

NGRS membership

Active, Super Elite Plus level

Plan your move with us

Whether you are moving a one-bedroom flat or coordinating a multi-site office relocation, the process starts with a conversation. Tell us what you need, and we will provide a clear, written, fixed-price quote, usually within 24 hours of a short video survey.

No pressure, no obligation, and no hidden costs. Just straightforward advice from a team that has been doing this for over 15 years.

WhatsApp us a video: send it to 07507 637 861 for the fastest quote turnaround.

Frequently asked questions

Who you’re booking with

If you have a quick question before booking, these are the answers we’re asked most often about us. If anything is unclear, just call us or request a quote, and we’ll talk it through.

Fast, friendly support

Have questions about your move? Our team is here to help. No jargon, no fuss, just clear advice and quick responses.

Chat with us on WhatsApp

Need help fast? Message us on WhatsApp for quick answers, updates, or support with your upcoming move.

Yes. Best London Removals Ltd is registered with Companies House (Company No. 07868738) and is VAT-registered (VAT No. 195558850). We have been trading since 2011.

Yes. We are members of the National Guild of Removers & Storers (NGRS) and hold three 2026 Consumer Care Awards from the National Guild of Removers & Storers and the Removals Industry Ombudsman Scheme: the Super Elite Plus Remover Award, the Professional Standards Commitment Award, and the Ombudsman’s Perfect Record Award. Membership and awards are independently verified by the NGRS and the Removals Industry Ombudsman Scheme.

No. Every member of our team is directly employed by Best London Removals. We do not use agency labour, subcontractors, or marketplace-style freelance crews. The people who arrive on your moving day are our own trained, long-serving team members.

Our core crew members have served for 8 to 15 years. Filip has been with the company since its founding in 2011. This level of staff retention is unusual in the removals industry and reflects the working environment and standards we maintain.

Yes. Every booking, regardless of size, includes Goods in Transit insurance and public liability cover as standard. This applies to full house removals, man and van bookings, office relocations, and standalone services such as furniture assembly.

We operate across Greater London and selected areas within the M25, from our base in Ruislip, West London.

Call us on 0800 080 7476, use the quote form, or message us on WhatsApp. For full-house and office moves, we conduct a short video survey (usually 10–15 minutes) and provide a fixed-price written quote within 24 hours.

Yes. For larger or more complex moves, a home visit or video walk-through helps us provide an accurate quote and plan the right team and vehicle. We recommend this for any move involving a lot of furniture, specialist items, or difficult access.

Yes. We use floor protection and protective coverings where needed, can wear disposable overshoes, and take particular care in tight areas including staircases, narrow hallways, and doorframes.

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