FAQs about moving in London
Find quick answers below, then open the detailed section for policies and practical guidance.
Professional
Houses, flats and offices, safely moved since 2011
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Local expertise and reliable, borough-wide coverage
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Quick answers
The most common questions customers ask before booking a home or office move.
Which areas do you cover, do you move outside London?
We cover all of Greater London. We also handle moves across the UK and beyond, as long as either the collection or delivery address is within London.
How do I get a quote and book?
Request a free quote by phone, email, or our online form. Once you accept the quote, we will check availability, confirm your booking and send the details in writing.
How much will my move cost?
Costs depend on the size of your move, access at both addresses, distance, and any extras like packing or furniture assembly. We provide a clear, no-obligation quote.
What affects the price of a home or office move?
Price is based on volume, property type, stairs or lifts, walking distance from the van, distance between addresses, team size, vehicle size, and any services like packing or dismantling.
Do I need to pay a deposit?
For many bookings, yes. A deposit confirms your slot and secures the team and vehicle, with the balance due after completion. We’ll confirm the exact terms at booking.
Do you offer Man and van service and how is it charged?
Yes. Man and van is billed hourly. Time starts when we arrive and ends when the job is complete. You are not charged for return travel.
Do you offer packing services?
Yes, you can choose full packing, fragile packing for breakables, or part packing for specific rooms or items.
Do you supply boxes and packing materials?
Yes, we can supply strong moving boxes, tape, bubble wrap, wrapping paper, and wardrobe cartons.
Will you dismantle and reassemble furniture?
Yes, we dismantle and reassemble items like beds, wardrobes, desks, and tables.
Do you disconnect washing machines and dishwashers?
We can usually disconnect and reconnect most white goods if connections are accessible and safe. We do not handle gas appliances or hardwired electrics.
Do I need a parking suspension or permit in London?
In many boroughs, yes, especially if parking on your street is Permit Holders or Pay by Phone. Councils have different rules and notice periods; we can advise what is usually needed for your street and move date.
What time do you start on moving day?
Most moves start in the morning, often around 8:00am. Your exact arrival time is confirmed in your booking details.
How long will my move take?
It depends on access, volume, packing needs, and distance. We give an estimate once we assess the job properly.
Are you insured, and how are my items protected?
Yes. We use professional wrapping and protection during handling and transport, and we confirm the relevant insurance details clearly at booking.
Can you move heavy or delicate items like pianos and artwork?
Yes. Please tell us in advance so we bring the right equipment and allocate an experienced team.
More detail and moving policies
Extra guidance on access, flats, parking rules, delays, storage, payments, and booking changes.
How far in advance should I book?
If your moving date is fixed, we recommend booking early. Fridays, weekends, and month end dates are in highest demand, school holidays can also fill up quickly.
Can you do last minute moves?
Sometimes, yes, depending on availability. If your move is urgent, contact us, and we’ll advise the quickest option.
Do you offer home visits or video surveys?
Yes. For larger or more complex moves, we suggest a home visit or a video walk-through to help us provide an accurate quote and plan the right team.
Can I move at the weekend or in the evening?
Yes, we offer weekend availability, and we can sometimes offer evening moves depending on the job and the schedule.
Do I need to be on site during the move?
It’s best to have someone present during collection and delivery to confirm what is being moved and where items should go. If not, provide clear written instructions and a reliable contact number.
What should I do before the movers arrive?
Clear access routes, finish packing if you are self-packing, label boxes by room, and set aside essentials you are taking with you. Defrost the fridge and freezer if needed.
Can I pack myself, and do you have packing tips?
Yes. Use strong boxes, don’t overfill them, wrap breakables properly, and label each box with the room it’s going to, plus a short description of what’s inside.
What items should I keep with me?
Keep keys, important documents, passports, medication, jewellery, and anything irreplaceable with you, rather than in the van.
Are there items you cannot move?
Yes. We cannot transport hazardous or flammable items such as petrol, gas bottles, paint, chemicals, or anything unsafe to carry.
What if I live in a flat, and there are lifts or booking slots?
No problem. Please tell us if a lift needs booking, if there are time restrictions, or if a concierge manages access, we will plan around it.
What if there is no lift, lots of stairs, or a long walking distance from the van?
We can still move you, but it may take longer. If access is challenging, we may need to add extra movers, often one additional person per floor level, for example, a 4th floor move may require a minimum of four movers, depending on the volume and what needs to be moved.
What if there is no parking outside, or parking is very limited?
We can advise the best approach, including suspensions where possible. If the van must park further away, additional carrying time may apply.
Do you protect floors and doorways?
Yes. We use floor protection and protective coverings where needed, we can also wear disposable overshoes, and we take extra care in tight areas, especially stairs, corners, and narrow hallways.
Can you provide wardrobe boxes for hanging clothes?
Yes, we can supply wardrobe cartons so your clothes travel on hangers, reducing creasing and saving time. Pricing is listed on our packing materials page.
Do you offer unpacking after delivery?
Yes, unpacking can be arranged. We can also remove packaging materials if requested.
Do you offer storage?
Yes, we can arrange short- or long-term storage in secure third-party facilities.
Can you collect items and deliver them into storage?
Yes. We can collect from your home or office, then deliver directly to storage, and redeliver when you are ready.
Do you remove unwanted furniture or rubbish as part of the move?
Yes, we can remove unwanted items and arrange disposal, as long as it’s agreed in advance so we plan time and van space.
Are Congestion Charge, ULEZ, and parking fees included?
These charges are separate from removal costs. If your move passes through the London Congestion Charge Zone during charging hours, a £18 surcharge applies. No ULEZ charges apply because all our vehicles are ULEZ compliant. Any paid parking, permits, or parking suspensions required by the local council are the customer’s responsibility.
What payment methods do you accept, and when is payment due?
We accept bank transfer, card payment, and cash. A deposit is usually required to confirm the booking, with the balance due after completion, your booking details confirm this clearly.
What happens if completion is delayed and we cannot get keys?
This can happen on moving day. If there is a delay, we can often wait, but the delay may affect the overall timeline and costs, depending on the booking terms and schedule.
What is your cancellation or rescheduling policy?
If you need to change the date, please let us know as soon as possible. Terms depend on the notice given and the resources already allocated; these are confirmed at booking, so everything is clear.
Phone: (+44) 020 3371 1618
Mob: (+44) 07507 637 861
Info@bestlondonremovals.co.uk
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