Find helpful answers to popular moving queries and gain clarity on everything from planning to packing, so you can move forward with peace of mind.
Got questions before the big day?
We’ve gathered the most relevant insights and expert tips to help you stay in control, feel confident, and avoid last-minute surprises.
Professional
Houses, flats and offices, safely delivered since 2011
Local
Local expertise and reliable, borough-wide coverage
Efficient
Equipped teams, punctual timings, no wasted hours
Common questions
Below are the most common questions customers ask before booking a move with Best London Removals Ltd. If your question isn’t listed, give us a call on 0800 080 7476 — we’re happy to help.
These questions provide an overview of our company and services.
We’ve been proudly moving Londoners since 2011. What started as a small operation with just two people and a van has grown into a trusted, family-run business with over a decade of hands-on experience in home and office relocations.
We serve the entire Greater London area and can also handle moves beyond London, as long as either the collection or delivery address is within the London area.
Absolutely. Our moving teams are known for their excellent time management. We plan carefully around factors like access, disassembly, wrapping, stairs or lift use, and walking distances to ensure your move runs efficiently.
Yes, we handle items like pianos, antiques, and pool tables. Please inform us in advance so we can bring the right equipment and allocate trained staff.
Yes, we offer furniture disposal and house clearance services. Pricing depends on item type and volume. Contact us for a tailored quote.
Everything you need to know before booking your move.
Just contact us for a free, no-obligation quote! You can reach us via phone, email, or our online quote form. We’ll take it from there.
Absolutely. You can choose to pack yourself or use our professional packing services. If you’re packing yourself, use strong boxes, bubble wrap, and clearly label each box.
We offer three flexible packing options:
• Full Packing – We pack everything for you.
• Fragile/Kitchen Packing – We pack delicate items like glassware and china.
• Self-Packing – You pack, and we supply the materials.
We supply sturdy moving boxes, bubble wrap, tape, wardrobe cartons, and kitchen wrapping paper to help protect your belongings.
Yes. We can dismantle and reassemble beds, wardrobes, tables, and more. Just mention it during your quote request so we’re prepared.
We can disconnect and reconnect most white goods (e.g. washing machines and dishwashers) if safe water access is available. We do not handle gas or hardwired appliances.
Please discuss any specific needs with us in advance.
We recommend someone is present during both collection and delivery to give instructions. If not, please provide contact details and clear guidance on what’s being moved and how furniture should be placed.
Learn how our rates work and what's included.
Prices vary depending on property size, distance, and services selected. We offer free, no-obligation quotes to help you plan with confidence.
We calculate based on:
• Property size and number of items
• Distance between addresses
• Team size and vehicle type
• Extra services like packing or disassembly
We also offer hourly “Man and Van” rates for smaller jobs.
Our quotes include labour, transport, and basic moving supplies like tape and boxes. Optional services like packing or dismantling and reassembly are listed separately so you only pay for what you need.
Yes! We offer discounts for:
• Students
• Seniors
• Military personnel
Let us know during your quote request.
No, our prices exclude parking and Congestion Charges. If your move is in the Congestion Charge zone (Mon–Sun, during hours), we apply a £15 surcharge.
We can help apply for parking suspensions, but local council fees must be paid by you. If no parking is arranged and fines are issued, the customer is responsible for paying them.
A 50% deposit is required to confirm your booking, with the balance due after completion
We accept:
• Bank transfer
• Visa, Mastercard, Amex
• Cash
Our Man and Van service is charged by the hour.
Billing starts when we arrive at your pickup address and stops once the job is complete. You are not charged for return travel time.
Important information for the day of your move.
It varies based on property size, access, packing needs, and distance.
We’ll provide a tailored timeline after assessing your move.
Most moves begin at 8:00 AM. Your exact time will be confirmed in your booking letter.
Here’s a quick checklist:
• Clear walkways and doorways
• Label boxes by room (if self-packing)
• Separate any items you’re keeping with you
• Defrost fridge/freezer
• Disconnect appliances (or notify us if we’re handling it)
• Have payment ready if not already made
Info@bestlondonremovals.co.uk
Phone: (+44) 020 3371 1618
Mob: (+44) 07507 637 861
No obligation, just honest advice from experienced professionals.
